Customer experience is increasingly recognized as the "final frontier" of competitiveness but #cx efforts often don't focus on customers, but brands. Here's how experiential social media can make CX work much better
Customer Experience and Experiential Social Media - Christopher S. Rollyson and Associates
In order to create real value, #CX must be grounded in human experience. On human experience invites you to examine common marketing practices from a human experience perspective.
How Do You Feel? On Human Experience - Christopher S. Rollyson and Associates
