Customer experience is increasingly recognized as the "final frontier" of competitiveness but #cx efforts often don't focus on customers, but brands. Here's how experiential social media can make CX work much better
Christopher S. Rollyson and Associates
Customer Experience and Experiential Social Media - Christopher S. Rollyson and AssociatesCustomer experience and experiential social media shows how you can transform your customers’ experiences by adopting a refreshingly human approach
